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Privacy Policy

About your privacy and this privacy policy
Your privacy is very important for us. We are constantly doing our part, effort, tools, resources and procedures to protect and safeguard your privacy. This document is our &quot;Privacy Policy&quot; and contains details on issues related to your privacy when using our services. Its purpose is to inform you of our policies, procedures, and practices regarding the collection, use, and disclosure of any information you provide through the Platform.

The Privacy Policy forms part of our Terms and Conditions which can be found on our website. Terms in the Privacy Policy (such as, &quot;we&quot;, &quot;our&quot;, &quot;us&quot;, &quot;Platform&quot;, &quot;Advisor&quot;, &quot;Advisory Services&quot;, among others, etc.) have the same meaning as in our Terms and conditions. Conditions document. When you use our Platform, you agree to the Terms and Conditions and Privacy Policy. If you do not agree to be bound by the Privacy Policy, you must stop using the Platform immediately. By accessing and using our Platform, you affirm that you have read the Terms and Conditions and the Privacy Policy and that you understand, accept and acknowledge all the terms contained in both.

Information Collection, Use and Disclosure
We may need to collect your personally identifiable information (such as your name, telephone number, email address, and address, among others), in order for us to operate the Platform effectively and to enable you to use the Platform, including the Consulting Services, billing and payment information, profile information, registration data (information from your computer, Internet Protocol (&quot;IP&quot;) address, pages you visit and the amount of time spent on those pages, actions you take and other statistics), information related to Counseling Services or your need for Counseling Services, and any information exchanged between you and your Counselor (collectively, &quot;Information&quot;). In some cases, some of the information you provide to us is considered health-related information. You can decide what information, if any, you want to share with us, but some features of the Platform may not be available to you without providing us with the necessary information. By choosing to provide the Information, you agree to our methods of collection and use, as well as the other terms and provisions of this Privacy Policy.

Protecting this information is a priority for us. We will never sell or rent any information you have shared on the Platform. Other than in the limited ways detailed in this Privacy Policy, we will never use or disclose any Information unless you have specifically and explicitly requested or approved of it.

The information may be used for the following purposes:

  • To create your account on our Platform and allow you to log into your account and use the Platform. (When registration and access to the platform is enabled)

  • To manage your account, provide you with customer support, and ensure that you are receiving quality service.

  • To contact you or provide you with information, alerts and suggestions related to the service.

  • Billing Related Purposes.

  • To contact you, either by ourselves or through the use of appropriate authorities, if we or one of our Providers have good reason to believe that you or anyone else may be in danger or may be the cause or victim of a criminal act.

  • To match a counselor.

  • Enable and facilitate counseling services.

  • Supervise, administer and monitor the service.

  • Measure and improve the quality, effectiveness and delivery of our services.

Cookies and web actions

Like many websites, we use &quot;cookies&quot; and &quot;web beacons&quot; to collect information. A &quot;cookie&quot; is a small data file that is transferred to your computer&#39;s hard drive for record-keeping purposes. A &quot;web beacon&quot; is a small image, placed on a web page or email that can report your visit or usage. We use cookies and web beacons to enable the technical operation of the Platform, to manage your login to your account, and to collect Registration Data. You can change your browser settings to stop accepting cookies or prompt you before accepting a cookie. However, if you do not accept cookies, you may not be able to use the Platform. The Platform may also include the use of cookies and web beacons from services owned by third parties that are not covered by our Privacy Policy and we do not have access to or control over these cookies and web beacons. We may also use third-party cookies for web analytics, attribution, and error management purposes.

General information and social tools
We use various publicly available tools and information sharing resources, such as (but not limited to) a blog, Facebook page, Instagram account, and others (collectively, &quot;Social and General Information Tools&quot;). Any information you provide or share while using the General and Social Information Tools may be read, accessed, collected by that site and users of that site in accordance with its Privacy Policy.

Identity fraud
Online identity theft and account hacking, including the practice now known as &quot;phishing,&quot; is a major concern. You should always be diligent when asking for your account information and you should always make sure to do so on our secure system. We will never ask for your login or credit card information in any unsolicited or unsecured communication (email, phone, or otherwise).

The Platform may contain links to other websites, services or offerings that are owned, operated or maintained by third parties. If you click on a third party link, you will be directed to that third party website or service. Our linking to a website or service is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We have no control over third party websites and services and we have no control over their privacy policies and terms of use.


While the use of any Internet-based service carries inherent security risks that cannot be 100% avoidable, our systems, infrastructure, encryption technology, operation, and processes are designed, built, and maintained with your security and privacy in mind. We apply industry standards and best practices to prevent any unauthorized access, use and disclosure. We meet or exceed all applicable federal laws, state laws and regulations regarding data privacy.


service providers
We may hire third parties and individuals to facilitate our Platform, perform certain tasks related to the Platform, or provide auditing, legal, operational, or other services for us. These tasks include, but are not limited to, customer service, technical maintenance, monitoring, email management and communication, database administration, billing and payment processing, reporting and analytics. We will share with them only the minimum information necessary to perform their task for us and only after entering into appropriate confidentiality agreements.

children&#39;s privacy
We do not knowingly collect or solicit information from anyone under the age of 13 or knowingly allow such individuals to become our users. The Platform is not directed at and is not intended for use by children under the age of 13. If you become aware that we have collected Personal Information from a child under the age of 13, please let us know by contacting us and we will delete that information.

International transfer
Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction. Regardless of where your data is stored, it will be kept securely as described in this policy. Your consent to our Terms and Conditions, followed by your submission of such information, represents your agreement to such transfers.

Compliance with Laws and Law Enforcement
We cooperate with government and law enforcement officials to enforce and comply with the law. We may disclose information necessary or appropriate to protect the safety of the public or any person, to respond to legal claims and process (including, without limitation, subpoenas), and to prevent or stop activities that may be illegal or dangerous. You should also be aware that advisers may be required to disclose information to law enforcement or other authorities in order to fulfill their professional and legal responsibilities. Specifically, and without limitation, you should be aware that mental health professionals are required by law to disclose information and/or take action in the following cases: (a) reported or suspected abuse of a child or vulnerable adult; (b) serious suicidal potential; (c) threat of harm to another person; (d) Presentation of treatment by court order.

General Notice of Data Protection Regulation (GDPR)

It is necessary for us to use your personal information:

To perform our obligations under any contract we may have with you.
It is in our legitimate interest or the legitimate interest of a third party to use personal information to ensure that we provide the Services to the best of our ability.
It is our legal obligation to use your personal information to comply with any legal obligation imposed on us.
You can view and edit any personal information you have provided to us using this website. The automated processing of your personal information is necessary to operate the platform effectively and to provide advice and related services.

Sobre&nbsp;la Case Information

Psintegra delegates the protection of the information of each particular case to the service provider or delegated psychotherapist. Who is responsible for the proper use and protection of each patient&#39;s information, following the regulations and laws established by the relevant authorities of El Salvador.

About the Information of Personal Data

Psintegra is the controller with respect to your personal data. You can contact our Data Protection Officer if you have questions, concerns or objections about this policy or about your data by writing to:

Last updated: July 13, 2019
If you are in a crisis or anyone else may be in danger, please do not use this site.&nbsp;
These resources can provide you with immediate help.

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